At The Product Wolf, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free 7-day return policy. Please read the following guidelines carefully to ensure a smooth return process:

1. Eligibility for Returns:

• Returns are accepted within 7 days from the date of delivery.

• To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

2. Return Process:

• Contact our Customer Support Team: Initiate the return process by contacting our Customer Support Team within 7 days of receiving your order. You can reach them through our online contact form. Please Include Your Order Number! 

3. Return Authorization:

• Our Customer Support Team will provide you with a Return Authorization (RA) number and instructions on how to return the item(s). Please do not send any items back without obtaining an RA number.

4. Packaging:

• Ensure that the items are securely packaged to prevent damage during transit. Include all original packaging, tags, and accessories.

5. Shipping Costs:

• Customers are responsible for the cost of return shipping unless the return is due to a Product Wolf error. We recommend using a trackable shipping method to ensure the safe return of your items.

6. Inspection and Processing:

• Once we receive your return, our team will inspect the items to ensure they meet the eligibility criteria. If the items pass inspection, we will process your refund or replacement.

7. Refund or Exchange:

• Refunds will be issued to the original payment method used during the purchase. If you prefer an exchange, please specify the replacement item when contacting Customer Support.

8. Timeframe:

• Please allow 5-7 business days from the date we receive your return for the refund or exchange to be processed.

9. Non-Returnable Items:

• Certain items, such as personalized or customized products, are non-returnable unless there is a defect or error on our part.

10. Damaged or Defective Items: - If you receive a damaged or defective item, please contact our Customer Support Team immediately for assistance. We will arrange for a replacement or refund.

By making a purchase on The Product Wolf Online Store, you agree to abide by this 7-day return policy. If you have any questions or concerns, please don't hesitate to contact our Customer Support Team. We appreciate your business and look forward to providing you with excellent service.